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Privacy

Data Deletion Request

You have the right to request the deletion of your personal data held by Echoprice. This page explains what data we hold, what deletion means, and how to submit your request.

Operated by ECHOPRICE (PTY) LTD — Reg. No. 2026/276761/07

What data we hold

When you use Echoprice, we may store the following data associated with your account:

  • Your WhatsApp phone number and display name
  • Your business name, owner name, and trade profile
  • Email address (if provided during portal registration)
  • Business logo (if uploaded)
  • Banking details entered in the portal (for your own reference on quotes)
  • Quote history and conversation records used to generate your PDFs
  • Billing records (credit balance, purchase history)

What deletion means

A confirmed deletion request will permanently remove your account and all associated personal data from Echoprice’s systems, including your trade profile, quote history, and uploaded files. This action cannot be undone.

We may retain minimal records where required by South African law (for example, transaction records for tax compliance purposes), but these will be held only for the legally required period and will not be used for any operational purpose.

We will process confirmed deletion requests within 30 days and send a confirmation to the email address associated with your account.

Submit a deletion request

Delete your account

Signed in as . Clicking the button below will permanently delete your account and all associated data.

This is permanent. Your quote history, trade profile, logo, and billing credits will be deleted and cannot be recovered.
Your account has been scheduled for deletion. You will receive a confirmation email shortly. You have been signed out.

Request deletion by email

Not signed in? Send us your deletion request directly and we will process it within 30 days.

Your request has been received. We will process it and send a confirmation to the address or number you provided within 30 days.
or

Email us directly at info@echoprice.co.za with the subject line “Data Deletion Request” and include your WhatsApp number or registered email address so we can locate your account.

Contact

For questions about this process, reach us at info@echoprice.co.za. ECHOPRICE (PTY) LTD — 101 Mophane Street, Pretoria, Gauteng, 0006, South Africa (Reg. No. 2026/276761/07).